Policies and Procedures

Parking & Directions:

The Terrace at Hyatt House offers parking for hotel guests for $20 per night.  Non hotel guests can park at the Ingot garage or street parking on 28th Street.

Click on a point of interest for more information and directions

Payment Policies

Deposits and Payment: A 25% non-refundable deposit is due along with a copy of the signed contract to hold the event date. The deposit amount is based on the reception and ceremony rental price. After 60 days, an additional 25% payment is due.  Bar package selection and final guest count is due three weeks prior to the event date. A final invoice will be sent at that time, and the final payment will be due preceding the event.

Service Charges and Taxes: A 21% service charge and 7% tax fee will be added to the final invoice.

Cancellation: In the occurrence of a cancellation, the 25% deposit will be forfeited. In addition, further money may be owed as outlined in the table below.

Date of Cancellation Amount of Liquidated Damages Due
From 365 days to 212 days prior 40% of Rental & Beverage Revenue
From 211 days to 91 days prior 60% of Rental & Beverage Revenue
From 90 days to 11 days prior 85% of Rental & Beverage Revenue
From 10 days to 0 days prior 100% of Rental & Beverage Revenue

Procedures

Vendors and Catering: The Terrace works with six preferred caterers that we require you to use for your event. If you are in need of assistance for this process, the event staff can help with recommendations. The use of all other vendors is at the discretion of the client.

Alcohol Service: The use of alcohol at the venue must be provided by the Terrace at Hyatt House. Please refer to our bar package page for pricing and information. If you would like to substitute or amend any of the packages, we would be happy to work with you.

Event End Time: All Friday and Saturday events must conclude by 11:00 PM, with music and alcohol service ending by 10:30 PM. Events on any other night, must conclude by 10:00 PM, with music and alcohol service ending by 9:30 PM.

Hazardous Weather Policy: In the case of hazardous weather, The Terrace at Hyatt House may mandate certain procedures for the safety of the guests. This may include moving the ceremony under the tent or relocating the event inside the hotel until the weather conditions are deemed safe.